How you engage customers with your company’s Purpose will vary depending on your business – what stage you’re in, how you live your Purpose promise, what you’re selling and, of course, to whom you’re selling.
Whatever your circumstance, ask yourself:
> Do my customers’ experiences jive with our company’s Purpose?
> Do those experiences deliver on what our brand promises?
Customer experience audit
Core experience mapping
Customer experience strategy
Customer experience programs
Cost of sale reduction
Customer relationship plans
Community Level Marketing
Community / tribe building
Community engagement & management
What do we need from you? You need to be ready to rethink your relationship with your customers. We push you to move away from the transactional toward more meaningful, authentic relationships with your customers. Because:
More customers don’t always lead to increased revenue
Acquisition costs are significantly lower for repeat customers
The power is in your customers’ hands, not yours
Customer experience matters more than you think
Values-driven marketing and sales = solidified customer trust
Schedule a FREE consultation with us to learn how to do more good and grow customer relationships on Purpose.